Arlene and Johnny Arthur

We have been married since 1979. We sometimes feel like we're joined at the hip because of our time spent serving and working side by side. We enjoy civic engagement and are identified throughout the area as Mr. and Mrs. Arthur, or Arlene and Johnny (kind of like peanut butter and jelly). "Where is he/she" inquiries usually follow when only one of us is present. We enjoy gardening and taking on all kinds of DIY projects. When our youngest son was involved with the Boy Scouts, we were the Scout Master and Assistant Scout Master. Over the years we've been involved with our community, both serving time as president of our civic league, among other offices. We both retired in 2012 and now hold positions within NARFE Chapter 66-Tidewater Norfolk.

Arlene:                 I am a native of Norfolk, VA. I received my B.S. in Business Administration with emphasis in marketing from Norfolk State College (now University). Following graduation I was employed by JC Penney in New York in the buying office. After a short time in New York I returned to Norfolk. I became a communications representative in C & P Telephone Company's (now Bell Atlantic) marketing department. As a marketing representative I worked with businesses to assess their communications needs and coordinated with other departments to implement communications products and services. I left C & P and spent time as a stay home mom before being employed by the Commonwealth of Virginia as a Program Support Technician before being promoted to Customer Service Supervisor, and later Support Enforcement Specialist. I remained in SES position until retirement. As an SES I assisted families with interpretation of Virginia  laws and statutes and enforcement of  court orders. I also enjoyed a brief stint as an Adjunct Instructor at Paul D. Camp Community College teaching Marketing. I started attending NARFE meetings in 2014 because my husband was a member. I was asked to be and  started working as Service Officer for Chapter 66 in 2015. (P. S. I call my husband Arthur, not Johnny.)

Johnny:                                I am a native of Hartsville, South Carolina. Following graduation from high school I moved to Washington, DC. Before then I had never seen a building taller than two stories. I joined the US Navy and served 10 years active duty and 7 years as a member of the Navy Reserves. After leaving active duty status I worked for several trade related entities before being employed by the U. S. Government as a boilermaker mechanic at Norfolk Naval Shipyard in Portsmouth, VA. While at the shipyard I was promoted to Boilermaker Apprentice Instructor. In 1981, I was employed by Naval Sea Systems Command, Norfolk, as a mechanical engineering technician/marine steam generating plant inspector. This position gave me an opportunity to work on US Navy vessels around the globe. Throughout my Navy service and government employment I attended many schools for further career enhancing education. I also studied Industrial Management at Tidewater Community College. I am Vice President of Chapter 66.

Being members of NARFE is a privilege, being Co-Service Officers is an honor. We believe that an engaged Service Officer is one of the most important benefits NARFE offers its members and that knowledge is power. As with other projects that we take on, if we don't think that we can do the job right, or give it our all, we would not take on the challenge. We thank you for allowing us to take on this challenge for the Virginia Federation of NARFE. We're providing several ways to contact us: or 757-567-1790, or 757-408-2950.


GOALS: Our goals are to provide guidance, advice and training to assist Chapter Service Officers fulfill the, "Duties and Responsibilities as Chapter Service Officers. (please visit; www.narfe forms F-58 "Duties and Responsibilities: Chapter Service Officers" for details)

MISSION: Service Officers play a vital role in meeting the needs of chapter members and their families. Our mission as of the VFNService Officers is to help Chapter Service Officers provide NARFE members, their families and survivors with assistance in contacting the Office of Personnel Management (OPM) concerning benefits and programs such as civil service annuities, survivor benefits, health insurance, life insurance and income tax withholding from annuities; Medicare, Social Security and Veterans benefits. We also, encourage Service Officers to reach out to membership in times of sickness and help or answer questions in times of need. .

As VFC Co- Service Officers we are available to help you accomplish the duties and responsibilities as Chapter Service Officer: we are constantly:

* Enhancing our partnership with OPM for more information and coordinate, an OPM increased presence at various chapter meetings.

*• Encouraging Chapter Service Officers to attend NARFE VFN and National Conventions to support NARFE at the State and National level. And, take advantage of opportunities to learn more about service information, networking and to share ideas and best practices.

* Working with NARFE headquarters to stay aware and pass on information as it pertains to SERVICE for our membership.

Specifically, Service Officers:

#1: Meet the practical needs of chapter members

#2: Facilitate liaisons between members and OPM

#3: Help expedite applications for benefits

#4: Help members obtain information about the Federal Employees Health Benefits Program (FEHBP) and Medicare

#5: Help members obtain information about programs of other agencies

We look forward to hearing from you! Please feel free to contact us at 757-567-1790, 757-408-2950 or e-mail or respectively.

R/ Arlene and Johnny Arthur


WELCOME TO THIS SERVICE WEBSITE. Click on items of interest; if you wish hard copies, download and print them when you need them.

THE SURVIVOR KIT: Essential Information

[To gather information only - Do not send them to OPM}

Steps for Immediate Survivors/Executors

Application For Death Benefits, Civil Service Retirement System. (CSRS)

Application For Death Benefits, Federal Employees Retirement System. (FERS)


[Sample of death benefits forms. Fill in the one that applies to you and file it away.
OPM will send a numbered form later when needed.]

Be Prepared For Life’s Events:

A NARFE Guide For Federal Employees and Annuitants.


[Copies are also available from your local NARFE Chapter.]

Speaker’s Bureau and Topics for Chapter Programs

We are available to speak at chapter meetings and will work with chapters to customize topics based on the needs and suggestions of the chapters. Current topics are shown below. This list will change as more areas of interest are provided.

It’s Not Easy Being Green: How to use online services to maintain better access to and control of your records and benefits.

Be Prepared for Life’s Events: Actions annuitants should take now and steps survivors need to take following death of annuitant.

Contact us by phone or email to schedule speaking engagement for your chapter’s meeting.
Arlene   757-567-1790 or
Johnny  757-408-2950 or

Federal Employees’ Group Life Insurance Program (FE6)

Claim For Death Benefits (FE6DEP).


[A sample insurance claim form. Fill it in and file it away.
OPM will send a numbered form when needed.]
Be aware that any payment of $5,000 must be distributed via a Money Market Account. The Money Market Account form is included with the claim form above.

Speaker’s Bureau and Topics for Chapter Programs

Avoiding the Most Common Elder Scams and Frauds A survey of elder scams and frauds compiled from some of the latest available information. Many of them are funny, unless they have just happened to you. If it’s too good to be true, it likely is not true.

How Long to Keep Your Important Records and Papers What records and papers are important? This offers an efficient personalized system for preserving and safeguarding important family papers, as well as incentive to destroy and discard the other stuff.

How to Get Out of Debt and Stay Out of Debt Debt can be particularly crushing and depressing to anyone of any age. Here are the most common mistakes to avoid, and the most common remedies to avoid future indebtedness.

How to Manage Life for Your Own Personal Safety Simple ways you can minimize the likelihood of household accidents, of being a crime victim, of common auto accidents, and of injury from falls. A survey of devices and services, to call for help, is also included.

Lowering Your Risk of Identity Theft Seven ways for average people to take actions that will lower their personal profile and their risk of identity theft. The presentation ends with detailed counter-measures if one’s identity is compromised.

Preparing for Care-giving This increases awareness of how we all are involved in a network of giving and receiving care. Living independently and ageing in place is what most people prefer; but there are four good reasons for resorting to residential care. Care-giving is not an emergency, but a personal life choice.

Signs of Elder Abuse / Standards of Elder Care Twelve signs of elder abuse; twelve standards of elder care; and what to do in the most often encountered situations. The emphasis is not only on consciousness-raising but also upon effective intervention.

Understanding Your Need for a “Survivor Kit” (updated in 2007) What will loved ones need to know in an emergency or other life event? A kit for them should be assembled and updated annually. This is a consideration of what a wise person does now for those he or she loves.

Invitation for Service Co-Chairs to Come Make a Presentation

Service Officer Training Guide 2012

Virginia Federation Service Centers


Virginia’s Advanced Medical Directive Form.

[To express in writing your wishes for final care]