Arlene Arthur

I am an annuitant spouse who also retired from government service. I retired from the Commonwealth of Virginia after 23 years of service. Following retirement, I occasionally attended Chapter 66 NARFE meetings with my spouse, Johnny Arthur. After learning more about NARFE and the value of membership I decided to join our chapter and volunteered to assist the chapter.  Our president said the chapter needed a Service Officer. I didn’t know what a Service Officer was or did but I accepted the position. A few months later, at a VFC annual convention, I was formally indoctrinated into the role of Service Officers. I consider the Service Officer to be the soul of NARFE. Service Officers are not benefits experts. The Service Officer uses our resources to provide a bridge between federal benefit resources and questions and needs of NARFE federal employees, annuitants and annuitant spouses.

A native of Norfolk, VA., I received my B.S. in Business Administration with emphasis in Marketing from Norfolk State College (now University). Following graduation I was employed by JC Penney in New York in the buying office. After a short time in New York I returned to Norfolk and later became a Communications Representative in C & P Telephone Company's (now Bell Atlantic) Marketing Department. As a Marketing Representative I worked with businesses to assess their communications needs and coordinated with other departments to implement communications products and services. I left C & P to spend time as a stay at home mom before being employed by the Commonwealth of Virginia as a Program Support Technician. A short time later I was promoted to Customer Service Supervisor, and later Support Enforcement Specialist. As an SES, I assisted families with interpretation of Virginia laws and statutes and enforcement of court orders. I also enjoyed a brief stint as an Adjunct Instructor at Paul D. Camp Community College teaching Marketing.

In 2017 I, with spouse Johnny Arthur, was appointed to the position of VFC Co-Service Officer. Johnny retired from his position effective June 30, 2019. (I wanted to continue serving as Service Office for the Virginia Federation and was reappointed effective July 1, 2019.) During our terms we traveled around the state, met with and helped recruit chapter Service Officers, conducted Service Officer training and attended chapter meetings both as guests and guest speakers.
I feel that being a member of NARFE is a privilege, being Service Officer is an honor. I believe that an engaged Service Officer is one of the most important benefits NARFE offers its members and that knowledge is power. As with other projects that I undertake, if I don't think that I can do the job right, or give it my all, I would not take on the challenge. I thank you for allowing me to take on this challenge for the Virginia Federation of NARFE. I can be contacted at or 757-567-1790.


GOALS: Our goals are to provide guidance, advice and training to assist Chapter Service Officers fulfill the, "Duties and Responsibilities as Chapter Service Officers. (please visit; www.narfe forms F-58 "Duties and Responsibilities: Chapter Service Officers" for details)

MISSION: Service Officers play a vital role in meeting the needs of chapter members and their families. Our mission as of the VFNService Officers is to help Chapter Service Officers provide NARFE members, their families and survivors with assistance in contacting the Office of Personnel Management (OPM) concerning benefits and programs such as civil service annuities, survivor benefits, health insurance, life insurance and income tax withholding from annuities; Medicare, Social Security and Veterans benefits. We also, encourage Service Officers to reach out to membership in times of sickness and help or answer questions in times of need. .

As VFC Service Officer I Am available to help you accomplish the duties and responsibilities as Chapter Service Officer: I am constantly:

* Enhancing our partnership with OPM for more information and coordinate, an OPM increased presence at various chapter meetings.

*• Encouraging Chapter Service Officers to attend NARFE VFN and National Conventions to support NARFE at the State and National level. And, take advantage of opportunities to learn more about service information, networking and to share ideas and best practices.

* Working with NARFE headquarters to stay aware and pass on information as it pertains to SERVICE for our membership.

Specifically, Service Officers:

#1: Meet the practical needs of chapter members

#2: Facilitate liaisons between members and OPM

#3: Help expedite applications for benefits

#4: Help members obtain information about the Federal Employees Health Benefits Program (FEHBP) and Medicare

#5: Help members obtain information about programs of other agencies

We look forward to hearing from you! Please feel free to contact us at 757-567-1790, 757-408-2950 or e-mail or respectively.

R/ Arlene Arthur


WELCOME TO THIS SERVICE WEBSITE. Click on items of interest; if you wish hard copies, download and print them when you need them.


March 2021 Service Officer Connection

THE SURVIVOR KIT: Essential Information

[To gather information only - Do not send them to OPM}

Steps for Immediate Survivors/Executors

Application For Death Benefits, Civil Service Retirement System. (CSRS)

Application For Death Benefits, Federal Employees Retirement System. (FERS)


[Sample of death benefits forms. Fill in the one that applies to you and file it away.
OPM will send a numbered form later when needed.]

Be Prepared For Life’s Events:

A NARFE Guide For Federal Employees and Annuitants.


[Copies are also available from your local NARFE Chapter.]

Speaker’s Bureau and Topics for Chapter Programs

We are available to speak at chapter meetings and will work with chapters to customize topics based on the needs and suggestions of the chapters. Current topics are shown below. This list will change as more areas of interest are provided.

It’s Not Easy Being Green: How to use online services to maintain better access to and control of your records and benefits.

Be Prepared for Life’s Events: Actions annuitants should take now and steps survivors need to take following death of annuitant.

Contact us by phone or email to schedule speaking engagement for your chapter’s meeting.
Arlene   757-567-1790 or

Federal Employees’ Group Life Insurance Program (FE6)

Claim For Death Benefits (FE6DEP).


[A sample insurance claim form. Fill it in and file it away.
OPM will send a numbered form when needed.]
Be aware that any payment of $5,000 must be distributed via a Money Market Account. The Money Market Account form is included with the claim form above.

Speaker’s Bureau and Topics for Chapter Programs

Avoiding the Most Common Elder Scams and Frauds A survey of elder scams and frauds compiled from some of the latest available information. Many of them are funny, unless they have just happened to you. If it’s too good to be true, it likely is not true.

How Long to Keep Your Important Records and Papers What records and papers are important? This offers an efficient personalized system for preserving and safeguarding important family papers, as well as incentive to destroy and discard the other stuff.

How to Get Out of Debt and Stay Out of Debt Debt can be particularly crushing and depressing to anyone of any age. Here are the most common mistakes to avoid, and the most common remedies to avoid future indebtedness.

How to Manage Life for Your Own Personal Safety Simple ways you can minimize the likelihood of household accidents, of being a crime victim, of common auto accidents, and of injury from falls. A survey of devices and services, to call for help, is also included.

Lowering Your Risk of Identity Theft Seven ways for average people to take actions that will lower their personal profile and their risk of identity theft. The presentation ends with detailed counter-measures if one’s identity is compromised.

Preparing for Care-giving This increases awareness of how we all are involved in a network of giving and receiving care. Living independently and ageing in place is what most people prefer; but there are four good reasons for resorting to residential care. Care-giving is not an emergency, but a personal life choice.

Signs of Elder Abuse / Standards of Elder Care Twelve signs of elder abuse; twelve standards of elder care; and what to do in the most often encountered situations. The emphasis is not only on consciousness-raising but also upon effective intervention.

Understanding Your Need for a “Survivor Kit” (updated in 2007) What will loved ones need to know in an emergency or other life event? A kit for them should be assembled and updated annually. This is a consideration of what a wise person does now for those he or she loves.

Invitation for Service Co-Chairs to Come Make a Presentation

Service Officer Training Guide 2012

Virginia Federation Service Centers


Virginia’s Advanced Medical Directive Form.

[To express in writing your wishes for final care]